Before ordering

How and where can I order on POKA?

You can order on this website under Shopping. We gonna announce our drops on this website, aswell by email and Socialmedias (Tiktok and Instagram are tagged at the bottom).

How does the process of the drop work?

24 hours in front of the drop, the website is closing. After 24 hours the shop is opening again and you are ready to order.

What is your return policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

What is the European Union 14 day cooling off period?

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How long does it take to receive a refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at pokaclothings@gmails.com