Privacy policy
PRIVACY POLICY
Last updated: October 15, 2026
This Privacy Policy describes how Poka ("we", "us", "our") collects, uses and discloses your personal information when you visit or make a purchase from www.pokaclothings.com (the "Site"), use our community features (Poka Fam), or otherwise communicate with us.
By using our Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.
WHO WE ARE
Poka is operated by Nadim Asomba, an individual entrepreneur based in Switzerland (Bleichiweg 13, 4460 Gelterkinden). Poka is currently not entered in the Swiss commercial register and is not currently registered for Swiss VAT (MWST).
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
Information We Collect Directly From You
- Basic contact details: name, address, phone number, email
- Order information: billing and shipping address, payment confirmation, email, phone number
- Account information: the email address you use to log in to your customer account
- Shopping information: items you view, add to your cart or wishlist
- Customer support information: anything you share with us when contacting support, including via WhatsApp, email or Instagram
- Reviews: your Fam name, rating, text and photos of product reviews you submit (shown publicly with your Fam name, never your email)
- Returns: the items, reason, condition, photos and your choice (exchange, store credit or refund) when you request a return in our returns portal
- Poka Fam community information (only if you use these features while logged in): your Fam display name, profile picture, profile frame, likes, saved posts, comments, daily check-ins, points, rank, medals and activity timeline, and, if you redeem an OG Ticket, your ticket redemption
Information We Collect Automatically
When you visit our Site, we automatically collect certain information about your device and how you interact with our Site ("Usage Data"), using cookies, pixels and similar technologies.
We currently use the following third-party tracking and analytics tools:
- Meta (Facebook/Instagram) Pixel and Conversions API - for advertising and ad performance measurement
- Google Analytics and Google tag - for website traffic and usage analysis, and to measure the performance of our product listings on Google (Google Merchant Center)
We may add further tools in the future (for example, a TikTok Pixel); this Privacy Policy will be updated before any new tool goes live.
Information We Obtain From Third Parties
We may receive information from service providers who support our Site, such as Shopify (our e-commerce platform) and our payment processors.
HOW WE USE YOUR PERSONAL INFORMATION
- To provide our Services: process payments, fulfill orders, manage returns and exchanges, and communicate with you about your orders
- To run the Poka Fam community: show your profile, display name, rank and points (for example on our public leaderboard and next to your comments), calculate points from purchases, likes, comments and check-ins, and manage OG Tickets
- Marketing and advertising: to send you promotional emails (only where you have opted in, e.g. via our newsletter) and to show you relevant advertising via Meta and Google
- Security and fraud prevention, including spam protection and automatic checks of uploaded profile pictures for inappropriate content
- Customer support and service improvement
Please note: your Fam display name, profile picture, rank, points and comments may be visible to other visitors of the Site. Your email address is never shown publicly.
COOKIES
We use cookies to operate and improve our Site, including cookies required for the Shopify platform to function (see https://www.shopify.com/legal/cookies) and cookies used by Meta and Google for advertising and analytics purposes. When you first visit our Site, our cookie banner lets you accept or decline non-essential cookies; analytics and marketing tools are only used in line with your choice. You can change your choice at any time and also control cookies through your browser settings; disabling cookies may affect the functionality of our Site.
HOW WE DISCLOSE PERSONAL INFORMATION
We may share your personal information with:
- Service providers who support our operations, in particular:
- Shopify (online store, checkout, customer accounts, returns)
- Payment processors
- Shipping carriers such as Swiss Post, DHL or GLS
- Klaviyo (newsletter, order and return emails)
- Judge.me (product reviews)
- Navidium (shopping cart and shipping protection)
- WhatsApp (Meta), if you contact our support via WhatsApp
- Google Cloud / Firebase (storage of Poka Fam community data; servers located in Zurich, Switzerland) and Google Cloud Vision (checking profile pictures for inappropriate content)
- Advertising partners (Meta, Google), to the extent you have not opted out
- Authorities, where required by law
We do not sell your personal information to third parties.
CHILDREN'S DATA
Our Services are not intended for children, and we do not knowingly collect personal information from children.
YOUR RIGHTS
Depending on where you live (Switzerland, the EU or elsewhere), you may have the right to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing, including for marketing purposes. This includes your Poka Fam profile and community data. To exercise any of these rights, contact us at info@pokaclothings.com. You can unsubscribe from marketing emails at any time via the link in each email.
If you are located in the EU and are not satisfied with our response, you may lodge a complaint with your local data protection authority. If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner (FDPIC).
INTERNATIONAL TRANSFERS
Your personal information may be processed outside Switzerland or the EU/EEA, including by service providers such as Shopify, Meta, Google and Klaviyo. Where required, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.
SECURITY AND RETENTION
We take reasonable measures to protect your personal information but cannot guarantee absolute security. Our community database can only be accessed through our own verified server function, not directly from the internet. We retain your information only as long as necessary to provide our Services and comply with our legal obligations.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
CONTACT
If you have questions about this Privacy Policy or would like to exercise your rights, please contact us at:
Poka
Nadim Asomba
Bleichiweg 13, 4460 Gelterkinden, Switzerland
Email: info@pokaclothings.com